Refund Policy

At Prism Portraits, we aim to capture your special moments with professionalism and creativity. To ensure a clear understanding of our services, please review our refund policy below. 1. Booking Cancellations Clients may cancel their photo session and receive a full refund if the cancellation is made at least 7 days prior to the scheduled appointment. Cancellations made between 3 and 6 days before the session qualify for a 50% refund. Unfortunately, cancellations made less than 3 days before the appointment are non-refundable due to our scheduling and preparation requirements. 2. Rescheduling We allow one complimentary reschedule if requested at least 5 days before the original session date. Rescheduling requests made between 2 and 4 days before the appointment may be subject to a rescheduling fee of 20%. Requests made less than 2 days prior are treated as cancellations. 3. No-Shows and Late Arrivals No-shows or clients arriving more than 30 minutes late without prior notification forfeit their session fees, which are non-refundable. 4. Unsatisfactory Photos If you are dissatisfied with your photos, please notify us within 7 days of receiving your final images. We will work with you to address any concerns, including offering a complimentary re-shoot or partial refund depending on the situation. 5. Deposit Policy A non-refundable deposit is required at the time of booking to secure your session date. This deposit will be applied toward your total session cost. 6. Refund Processing Approved refunds will be processed within 5 to 7 business days via the original payment method. Thank you for choosing Prism Portraits. We are dedicated to providing exceptional service and look forward to capturing your memories.